Your privacy is of utmost importance to us. Any of your personal details will only be used by us and our carefully selected third party partners to ensure that we deliver an excellent service to you, and to process and deliver your order and maintain your account with us.
As is the case with many large and high profile organisations, communications by telephone may be recorded for the purposes of monitoring our customer service standards, training and for security purposes.
The details we collect will be used to:
Process your order and communicate with you about the goods or services you have ordered from us (we may retain your details for a reasonable period of time after you have completed the transaction in order to fulfil any contractual obligations).
Process payments and prevent fraudulent transactions (we may retain your details for these purposes for a reasonable period of time).
Update our records and maintain your account with us.
We will not share your details with anyone.
Recommend offers and merchandise that may be of interest to you, where you have consented to be contacted for such purposes.
Improve the content and appearance of our website to ensure that content from our website and our catalogues are presented in the most effective manner for you.
Comply with our legal requirements.
With a view to understanding our customer's needs better, we will, with your permission, retain the information you have provided us and the details of any purchases you have made to enable us to offer products and services that are likely to be of interest to you.
If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.
We may collect and process your information as follows:
Information that you provide by filling in forms on our website for transactional, employment or any other purposes.
Details of transactions you carry out through our site or when telephoning us and of the fulfilment of your orders.
If you contact us, we may keep a record of that correspondence.
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
Details of your visits to our website and the resources that you access.
We may disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your personal details to the prospective seller or buyer of such business or assets.
If we or substantially all of our assets are acquired by a third party, in which case personal details held by it about its customers will be one of the transferred assets.
We want to keep you up to date with information about new ranges, special offers and improvements to this site. If you decide you do not wish to be contacted by us, you can request that we stop using your information and that we stop mailing information to you, by contacting us on the Contact page.
If you no longer wish to receive emails from us, each email we send contains a simple, automated way for you to request that we stop. If you wish to do this, simply follow the instructions at the end of any email. You may continue to receive mailings which are already on route to you for a short period of time while your request is being processed.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal details to these websites.
We will not keep your personal information processed by us for any purpose or purposes for longer than is necessary for that purpose or for those purposes. The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection Act 1998. Any access request may be subject to a small fee to meet our costs in providing you with details of the information we hold about you.
Security of our website is of utmost importance to us. Our site uses software to provide high level encryption technology. Although we use advanced security measures to protect your information against loss, misuse and alteration, as is the case with all computer networks linked to the internet, we cannot make absolute guarantees over the security of the information you provide over the internet and as such we cannot be held responsible for it.
We will never contact you by email to ask you to send or confirm any of your personal details, if we need any information of this nature we will only contact you by telephone.
Never send any sensitive information, such as passwords or credit card information, via email.
Where you have chosen to create a password to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
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